Frequently Asked Questions

How much time it takes for a deposit confirmation?

Most of the listed coins support automatic deposit from blockchain. Deposit Transactions are automatically picked up from blockchain and shown with the In-Process status on your trading dashboard. Deposits under a threshold value are automatically confirmed and for rest it goes through a manual check and takes approximately an hour during extended business hours. Please check cryptowallet after logging to your account to check latest addition to automatic coin deposits.

How much time is required for a crypto withdrawal?

We maintain all assets in cold wallets for security reasons. All withdrawals are processed manually after the basic account verification. It may take up to 2 hours to process your withdrawals during extended business hours.

Do I get a notification for transactions?

You may subscribe to email / sms subscription from your account settings. By default you are subscribed to email notification and sms subscription is not enabled. However you can change this anytime as per your preference. Certain critical transactional messages would still be shared on email notifications even if you would have unsubscribed from email notification.

Do you have a mobile app?

Mobile application is under development and expected to release by Q3 Calendar Year 2018.

Do you open API’s for developers?

Yes. API’s are under development and more functionalities are being added on monthly basis. Please visit http://api.zecoex.com for more details.

Do I need KYC to an account?

KYC is needed for withdrawals due to local regulatory compliance requirements.

Where is the Zecoex registered as a company?

Zecoex Fintech Limited is a registered United Kingdom based company with a subsidiary in India as Zecoex Techserve Private Limited.

Do you offer a OTC counter?

Zecoex offers a unique OTC (Over the counter) crypto counter for retail investors in addition to a standard trading exchange. OTC provides immediate liquidity without an order book at market price. You may login to your account to check various listing on OTC and Standard Exchange (Ethereum Market / Bitcoin Market).

What are the different FIAT options available at Zecoex?